Oklahoma

Christmas Temporary Online Fulfilment

Part-time

Job Title:   Online Fulfilment (Temporary - Christmas)

Responsible to:  Business Management Team/Store Management Team

Responsible for:  Picking, packing and fulfilling all online orders and related customer support tasks. 

Hours:   Part-time - Flexible. Hours dependent on flexibility. Hours could increase in December.

Contract Duration: Until December 23rd 2019

Closing Date: Monday 13th November - 6pm

ABOUT US

Est. in 1997, Oklahoma is Manchester’s favourite gift & homeware. Oklahoma has enjoyed a long, varied and colourful history, housing everything from art galleries and the iconic Pelicanneck Records, to a DVD Rental store and the famous Oklahoma Cafe. This wonderful history has helped establish a loyal customer following and a very resilient brand. Since 2015 the company has focused entirely on its gift and homeware offering and established itself as a ‘must visit’ destination for anyone hunting for something different.

To support the physical store we invested well in our website, especially over the last 12 months and we are very proud of the site we have created in-house. The site focuses a little more of homeware and lifestyle products and we’re are ambitious about making it one of the best destinations for vibrant and unusual home & lifestyle products in the country. 

Led by Creative Director Nicola Payne, we scour the globe in search of the most interesting products and the most creative designers, illustrators and makers to bring our customers an unrivalled collection of gift ideas.  Our continued support for independent and unique suppliers is what keeps our brand and store so fresh. 

A finalist at the national gift retailer of the year awards in 2016 and 2018 and recipient of many accolades over its 20 year history, Oklahoma has a strong history and a bright future and is looking to add only the very best people to its its team as we strive for more success. 

ABOUT YOU

You are a bright, confident and hard-working individual who understands the importance of maintaining high standards, both logistically and in relation to customer service.

SKILLS AND SPECIFICATIONS

  • Experience of engaging confidently with the public and colleagues
  • Good communication and interpersonal skills
  • Understands the importance of achieving fulfilment targets and KPIs
  • Ability to work under pressure
  • Attention to detail
  • Confident, focused and driven
  • Flexible in availability and able to work weekends and peak periods such as Christmas


As Christmas Temporary Online Fulfilment at Oklahoma you will be responsible for ensuring our online customers receive the very best experience when placing their crucial Christmas orders with us.  You will engage positively with the public via our online support system, process orders, pick and pack them with speed and care.

While retail or customer service experience is desirable, the ability to work independently, efficiently and with confidence is more important. 

Duties will include but will not be limited to:

  • Picking and packing orders placed online
  • Processing online sales accurately and efficiently through our website back office system.
  • Maintaining cleanliness and order in the stock packing area and on all web  stock shelves
  • Answering queries from online customers and resolving issues while maintaining high levels of customer service
  • Communicating with 3rd party selling platforms like Trouva/Amazon and with our couriers
  • Undergoing Health & Safety training and adhering to these rules
  • Upholding Oklahoma’s brand identity through an inclusive, positive and energetic presence at every  interaction with customers, suppliers and staff

SCOPE

The scope of the role will largely follow the tasks and duties outlined in this job description or at the very least be in-keeping with a similar role or position within a similar sized company within this industry. The role may include at any time more of one duty than another, or any other reasonable duties as is pursuant with this role and the needs of the business. 


Manchester, En