Garden Crossings LLC

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Customer Service Representative - Zeeland, MI

Zeeland, MI
Posted Jan 14, 2020

 Job Description

Create a friendly and welcoming environment by greeting and offering assistance to customers by phone. You are the voice of Proven Winners and Garden Crossings to the customer ensuring they remain the top priority while balancing tasks and routines. 

Primary Responsibilities

Support staff for Online Business Manager

Online orders

- Answering Phone calls, great all customers warmly, assisting in a friendly, courteous manner and efficiently resolving customer's questions and requests

- Delivers the highest level of customer service through effective problems solving. Resolve order problems.

- Complete placement of orders accurately and effective while engaging with the customer 

- Handle complaints and provide appropriate solutions. Replace/Refund based on approval.

- Assist with refunds or replacements as directed by the manager.

- Notify customers by email of any backorders.

- Keep records of all customer interactions making sure to provide accurate and complete information in order.

- Flexible and willing to cross-train and work in other areas, as needed


- Ensure excellent service standards.

- Maintain high customer satisfaction.

General Requirements

-Ability to get things done quickly.

- Phone and listening skills.

- Computer skills.

- Attention to detail.

- Adaptability.

- Ability to multi-task, prioritize and manage time.

- Good communication skills.

-Positive attitude.

- Patience.

- Good ethics.


- 1-2 years of Customer Service experience preferred

- Basic knowledge of gardening/plants

- 3-4 days a week April-June, 1-2 days a week July-October(based on need) 

-Seasonal Part-time Help