Bay Pointe Inn

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Restaurant General Manager

Full-time
Shelbyville, MI
Posted Aug 26, 2020

  SUMMARY 

The Restaurant Manager is the essence of the establishment and the driver of productivity and enthusiasm. It is not just being responsible for the management of day to day functions, but providing excellent customer service, motivating your team, and aspiring to meet and exceed department requirements and standards. 

 ESSENTIAL FUNCTIONS 

Job duties include; although are not limited to:

  • Developing, implementing and maintaining hotel quality service standards
  • Ensuring food and beverages are being served in a professional and timely manner
  • Monitoring set up and maintenance of dining room to ensure all side work is complete
  • Interacting with guests to ensure a positive, memorable experience
  • Leading daily pre-meal meetings
  • Completing daily shift reports
  • Supervising, scheduling, hiring and training of all restaurant Associates
  • Completing end of the night closing paperwork and ensuring adherence to all Liquor Laws

QUALIFICATIONS

  • College Degree preferred.
  • Minimum of five years’ experience in customer service.
  • Minimum of five years’ experience in Food and Beverage.
  • Minimum of two years’ experience in Food and Beverage Management.
  • Excellent telephone etiquette.
  • Exceptional guest recovery skills.
  • Enjoy interacting with people in a fast paced environment.
  • Excellent organizational and time management skills.
  • Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook.
  • Must possess a positive attitude.
  • Must be willing to participate in a learning environment.
  • Must integrate company values throughout all interactions.
  • Must be able to quickly adapt to effectively using new software products.
  • Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands.

PHYSICAL REQUIREMENTS 

Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours.  Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.