Natural Wellbeing Distribution Inc

Brand Ambassador & Storefront Manager

Part-time

 

Brand Ambassador & Storefront Manager

Position Type: Contract position to start; potential full-time hire

Wage: $25/hour

Start Date: Immediate

Location: Vancouver, BC - this position can be remote

Who We Are:

Since 2001, Natural Wellbeing and Pet Wellbeing have been providing trusted and effective wellness support through our complete range of premium-quality natural health supplements. Our scientifically researched natural remedies are formulated by expert herbalists and holistic veterinarians. Our values include a commitment to our customers on the quality and effectiveness of our products, to the planet, and to giving back.

Our entire team works together very closely and everyone’s voice is valued, encouraged, and heard.

Who We Are Looking For:

We are seeking a Brand Ambassador & Storefront Manager to lead the management of a brand which is relatively new to the Canadian market. 

This role is unique in that you will be responsible for one brand, inside a company that deals with many different brands. You will need to take ownership of all facets of this ‘business within a business’ as if it were your own. You will report to the CEO on performance on a regular basis; therefore, you must know your numbers, and understand and execute on net income strategies. 

We possess a strong focus on continuous improvement, intellectual curiosity, and challenging the status quo. We are seeking a like-minded individual, and being a self-starter is a must! The successful candidate will be exceptionally well-organized and meticulously thorough. They must be able to effectively and respectfully communicate, both written and verbal, with all types of individuals. Being innovative and having strong problem-solving skills will benefit this position and lead to success in this role.

Responsibilities & Overview:

  • Manage day-to-day responsibilities of the marketplace/sales channel: customer service, order fulfillment, troubleshooting
  • Monitor and maintain account performance, ratings, and sales reports
  • Develop sales strategies, manage social media and newsletters
  • Maintain up-to-date product information including but not limited to: inventory, pricing, product data feeds, image editing and promotions (including Shopify applications)
  • Prepare data files and images of new items for implementation across all sales channels/storefronts
  • Update website copy, image editing, formatting, and pricing as needed

Job Requirements (preferred):

  • Bachelor degree in business, marketing, data sciences, or related field
  • 2+ years’ experience in E-commerce; prior Shopify experience is an asset
  • Experience as a distributor or retail buyer is a plus

Benefits (if/when position becomes permanent):  

  • Paid vacation, sick & personal days, and statutory holidays
  • Health benefits (following 90 days of continuous employment)
  • Flexible work hours and location (home, office)
  • Access to health supplements in our product lines
  • Team bonding events
  • Complimentary coffee, tea, and snacks
  • On-site fitness centre and bike locker

Vancouver, BC

Customer Service Representative (Call Centre)

Part-time

 Customer Service Representative

Position Type: Full time (up to 40 hours/week), starting at $16-18/hour depending on experience

Start Date: Flexible

Location: Vancouver, BC

Who We Are:

Natural Wellbeing is an eCommerce business founded in 2001, we have been steadily growing and expanding our global reach; we currently offer 6 international brands including PetWellbeing.com and NaturalWellbeing.com. 

Who We Are Looking For: 

We possess a strong focus on continuous improvement, intellectual curiosity, and challenging the status quo; we are seeking a like-minded individual. The successful candidate will already  possess a strong background in customer service, and prior experience in a call center environment also benefits this role. 

Due to the nature of our business, knowledge of natural health supplements and/or pet ailments would be an asset.  We operate 7 days a week, and are open on all holidays except for Christmas Day, and New Years Day. Our hours of operation are 7 AM to 6 PM Monday through Friday, and from 8 AM to 5 PM on weekends and holidays. We are a small team, thus we do expect that our ideal candidate be flexible with their availability. 

We are a small team who work very closely together in order to reach a common goal. We are seeking a person who is easy going, and can work well with all types of people. We are an energetic and fun-loving office full of open minded and inclusive individuals.

Role Responsibilities:

  • Assisting our clients via phone, live chat, and written communication such as email
  • Placing orders and processing payments
  • Data entry
  • General office tasks (mailing, faxing, packing orders)
  • Working closely with management to improve performance and/or client experience
  • Must be flexible to work weekends and holidays, if needed
  • Ability to complete 2 weeks of F/T training 

Skills & Qualifications:

  • Experience working with computers and on the internet.
  • Prior call centre experience is preferred
  • Strong communication skills, active listening, the ability to troubleshoot and problem-solve
  • General office/administrative skills, with above-average writing skills
  • Ability to empathize with customers who are experiencing hardship with their own health needs, or that of their pet
  • Ability to work well independently, as well as with a team
  • Being a pet owner is an asset, though not a requirement!

Prior to applying for this position, please do some research on our websites:www.petwellbeing.comwww.naturalwellbeing.com 

Vancouver, BC