Natural Wellbeing Distribution Inc

Customer Service Representative (Call Centre)

Full-time

Customer Service Representative

Position Type: Full time (up to 40 hours/week), starting at $16-18/hour depending on experience

Start Date: Flexible

Location: Vancouver, BC


Who We Are:

Natural Wellbeing is an eCommerce business founded in 2001, we have been steadily growing and expanding our global reach; we currently offer 6 international brands including PetWellbeing.com and NaturalWellbeing.com. 


Who We Are Looking For: 

We possess a strong focus on continuous improvement, intellectual curiosity, and challenging the status quo; we are seeking a like-minded individual. The successful candidate will already  possess a strong background in customer service, and prior experience in a call center environment also benefits this role. Due to the nature of our business, knowledge of natural health supplements and/or pet ailments would be an asset.  

We operate 7 days a week, and are open on all holidays except for Christmas Eve & Day, and New Years Eve & Day. Our hours of operation are 7 AM to 6 PM Monday through Friday, and from 8 AM to 5 PM on weekends and holidays. We are a small team, thus we do expect that our ideal candidate be flexible with their availability. 

We are a small team who work very closely together in order to reach a common goal. We are seeking a person who is easy going, and can work well with all types of people. We are an energetic and fun-loving office full of open minded and inclusive individuals.


Role Responsibilities:

  • Assisting our clients via phone, live chat, and written communication such as email
  • Placing orders and processing payments
  • Data entry
  • General office tasks (mailing, faxing, packing orders)
  • Working closely with management to improve performance and/or client experience
  • Must be flexible to work weekends and holidays, if needed
  • Ability to complete 2 weeks of on-site F/T training 


Skills & Qualifications:

  • Experience working with computers and on the internet.
  • Prior call centre experience is preferred
  • Strong communication skills, active listening, the ability to troubleshoot and problem-solve
  • General office/administrative skills, with above-average writing skills
  • Ability to empathize with customers who are experiencing hardship with their own health needs, or that of their pet
  • Ability to work well independently, as well as with a team
  • Being a pet owner is an asset, though not a requirement!


Prior to applying for this position, please do some research on our websites:

www.petwellbeing.com

www.naturalwellbeing.com 

Vancouver, BC

Marketing Assistant

Part-time

 Marketing Assistant

Position Type: Part time (20-30 hours per week), starting at $18/hr

Start Date: Immediate

Location: Vancouver, BC


Who We Are:

Natural Wellbeing is an eCommerce business founded in 2001, we have been steadily growing and expanding our global reach; we currently offer 6 international brands including PetWellbeing.com and NaturalWellbeing.com. 


Who We Are Looking For: 

The Marketing Assistant helps devise and execute social marketing strategies, ensuring the full potential of social media platforms are used with content and activity in alignment with the brand identity, marketing goals, and objectives.

We possess a strong focus on continuous improvement, intellectual curiosity, and challenging the status quo; we are seeking a like-minded individual. The successful candidate will already possess a passion for, and a strong background in, social marketing strategies. Prior experience with graphic design and/or video editing also benefits this role; applicants with this type of skill-set will be considered first. Due to the nature of our business, knowledge of natural health supplements would be an asset.  

Being a self-starter is a must! The successful candidate must be proactive in conceptualizing and creating content, evaluating strategies, meeting deadlines, and being thorough.


Role Responsibilities:

  • Support Content Manager and Marketing Manager in evaluating and developing the social marketing plan and strategy
  • Assist in creating and publishing great content on our social media channels (Photo, Video, etc.)
  • Collaborate and strategize optimal posting schedule, content style, promotions, competitions, etc.
  • Put strategy in motion: ie. Optimize daily posts, ensure a steady stream of Story content, create and upload enticing short video content, like/comment/follow to gain new followers, create new Pins, answer DMs, etc.
  • Repurpose existing content for different mediums
  • Stay up to date with the latest social media best practices and technologies
  • Suggest ways to improve and develop existing strategies


Skills & Qualifications:

  • Expertise with the following social media platforms: Instagram, Facebook, Pinterest, and TikTok
  • Experience creating and executing content utilizing the full functionality of social platforms (ie. Instagram Stories, Reels, IGTV, Guides; Facebook Groups; TikTok etc)
  • Demonstrate a past history of growing social media brand accounts, both organically and paid
  • Graphic design and video creation experience an asset 
  • Outstanding written communication skills


Please be prepared to show examples of your past social media experience and success, including accounts, strategies, and results.

Prior to applying for this position, please do some research on our websites:

www.petwellbeing.com

www.naturalwellbeing.com

Vancouver, BC