Natural Wellbeing Distribution Inc

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Customer Service Representative (Call Centre)

Vancouver, BC
Posted Oct 20, 2020

 Customer Service Representative

Position Type: Full time (up to 40 hours/week), starting at $16-18/hour depending on experience

Start Date: Flexible

Location: Vancouver, BC

Who We Are:

Natural Wellbeing is an eCommerce business founded in 2001, we have been steadily growing and expanding our global reach; we currently offer 6 international brands including and 

Who We Are Looking For: 

We possess a strong focus on continuous improvement, intellectual curiosity, and challenging the status quo; we are seeking a like-minded individual. The successful candidate will already  possess a strong background in customer service, and prior experience in a call center environment also benefits this role. 

Due to the nature of our business, knowledge of natural health supplements and/or pet ailments would be an asset.  We operate 7 days a week, and are open on all holidays except for Christmas Day, and New Years Day. Our hours of operation are 7 AM to 6 PM Monday through Friday, and from 8 AM to 5 PM on weekends and holidays. We are a small team, thus we do expect that our ideal candidate be flexible with their availability. 

We are a small team who work very closely together in order to reach a common goal. We are seeking a person who is easy going, and can work well with all types of people. We are an energetic and fun-loving office full of open minded and inclusive individuals.

Role Responsibilities:

  • Assisting our clients via phone, live chat, and written communication such as email
  • Placing orders and processing payments
  • Data entry
  • General office tasks (mailing, faxing, packing orders)
  • Working closely with management to improve performance and/or client experience
  • Must be flexible to work weekends and holidays, if needed
  • Ability to complete 2 weeks of F/T training 

Skills & Qualifications:

  • Experience working with computers and on the internet.
  • Prior call centre experience is preferred
  • Strong communication skills, active listening, the ability to troubleshoot and problem-solve
  • General office/administrative skills, with above-average writing skills
  • Ability to empathize with customers who are experiencing hardship with their own health needs, or that of their pet
  • Ability to work well independently, as well as with a team
  • Being a pet owner is an asset, though not a requirement!

Prior to applying for this position, please do some research on our